Refunds

We offer a 7-day money-back guarantee for unused credits. If you purchased credits and have not started an assessment, you can request a full refund within 7 days.

Credits that have been used (assessment started) are non-refundable.

To request a refund, email hello@aibaseline.com with your account email and purchase date. Refunds are processed within 5–10 business days.

Subscription refunds are prorated based on unused time in the current billing period.